Affordable | Accessible | Reliable
Bookable Appointments
Private GP Services
Why wait on the NHS?
Online & telephone bookings. Speak to one of our helpful staff who will assist you in booking services across our network. Alternatively book online via the self-service route & instantly secure your appointment.
If you cannot find the appointment you want please telephone us on 02830833666.
Telephone Booking
Online Booking
Non-Member
Instant Booking Portal
Members
Private Booking Portal
General GP Appointments
We offer a range of appointments. Generally our charges are based on time allotted to the appointment or due to the complexity of the issue (if a specialist clinic). For specialist initial appointments of 30 minutes, subsequent follow-up will be via quicker and lower price 15 minute Virtual / GP appointments, minimising cost.
Specialist Clinics
Read more about our clinic services by clicking the ‘Read More’ button. All initial appointments are 30 minutes except for the Minor Surgery Assessment & Skin Clinic which require only 15 minutes.
| Service | fee | more info |
|---|---|---|
| Minor Surgery Assessment1 | £75 | Read More |
| Women’s Health2 | £140 | Read More |
| Men’s Health3 | £140 | Read More |
| Mental Health4 | £140 | Read More |
| Weight Management5 | £140 | Read More |
| Diabetes Clinic6 | £140 | Read More |
| Fertility Clinic | £140 | Read More |
| Gender Care | £140 | Read More |
| Shared Care Clinic | £140 | Read More |
| Sport Clinic | £140 | Read More |
| Skin Clinic | £75 | Read More |
For specialist clinics we allow up to 30 minutes for your 1st appointment. These are detailed below and are all face to face in-clinic appointments. Subsequent follow-up will be via lower price 15 minute Virtual (£49) or in-clinic (£75) appointments as necessary, minimising your costs. Should you wish or need a longer appointment follow-up these are detailed above in ‘General GP Appointments’.
1 Outcome could be a) booking for procedure (cost £200-£800); b) referral for specialist care
2 These appointments are for an initial discussion of issues specific to women. These may include: continence, sexual dysfunction, periods, contraception, breast concerns, menopause & HRT (or anything else that concerns you)
3 These appointments are for an initial discussion of issues specific to men in a safe space. Whether your issue is psychological or physical these appointments allow enough time with one of our male GPs to discuss your concerns. Common issue include: continence, urinary & prostate concerns; sexual dysfunction & erectile issues; testicular problems; worries about testosterone, the male menopause or hair loss (or anything else that concerns you)
4 Do you have or think you may be suffering from a mental health problem e.g. depression, anxiety, stress, bipolar. Take a 30 minute initial appointment to discuss in detail your personal history, form a diagnosis & a management plan. We can prescribe medication, recommend therapy or refer to psychology or psychiatric colleagues. We are supported by an excellent mental health team in our partners Spectrum.Life which you can also avail of.
5 Steps: 1 – Book a Weight Management appointment with our nurse (bloods & physiological parameters); 2 – 1 week later book a Weight Management 1st Appointment with one of our GPs; 3 – 4 weekly virtual or in-clinic review with your Weight Management GP
6 During this appointment you will discuss your diabetes, receive dietary advice (Keto, Low Carb) and medication advice. Please bring your most recent GP blood results or have your bloods done at Duality Healthcare 1 week before your appointment.
GP Medicals
Please be mindful of the requirements to complete your medical, report or paperwork (see below).
| Service | fee | more info |
|---|---|---|
| Driving Medical | £100 | Read More |
| Sport Medical | £100 | Read More |
| Visa Medical | £200 | Read More |
| Insurance Medical | £200 | Read More |
| Road Traffic Collision Assessment | £200 | Read More |
| Fostering or Adoption Medical | £400 | Read More |
| Pre-employment Medical | £150 | Read More |
Driving Medical: photo ID; DLM1 or other relevant driving form from the DVA/Local Authority; NHS GP Medical Summary; If you have any conditions which necessitate your attendance to a Consultant Clinic – PLEASE BRING A COPY OF YOUR LAST CONSULTANT LETTER
Sport Medical: Form from the Sporting Authority; NHS GP Medical Summary; If you have any conditions which necessitate your attendance to a Consultant Clinic – PLEASE BRING A COPY OF YOUR LAST CONSULTANT LETTER
Insurance Medical: A full set of GP notes are required either printed or in PDF format
Fostering / Adoption Medical: A full set of GP notes are required either printed or in PDF format.
Procedures
Read more about the procedures by clicking the ‘Read More’ button. Unless otherwise indicated these prices are all-inclusive i.e. total cost.
| Service | fee | more info |
|---|---|---|
| Smear | £160 | Read More |
| Coil Insertion* | £225 | Read More |
| Coil Replacement* | £225 | Read More |
| Coil Removal | £125 | Read More |
| Implant Insertion* | £225 | Read More |
| Implant Replacement * | £225 | Read More |
| Implant Removal | £225 | Read More |
| Minor Surgical Procedure** | £200 – £800 | Read More |
| Cryosurgery | £75 (GP Appointment) + £25: 1-3 lesions £50: 4-6 lesions £75: 7+ lesions | Read More |
| Joint Injection (GP) | £180 | Read More |
| Joint Injection (Ultrasound Guided) | £280 | Read More |
| Chemical Peel (Acne & Rosacea)*** | £250 | Read More |
| Botox for Sweating | £500 | Read More |
*Excludes device – we can undertake your procedure if you provide an NHS sourced device and can provide one privately.
**Includes aftercare within 2 weeks. Does not include the cost of any pathology processing of samples. Requires assessment appointment first (£75).
*** Dermatology appointment needed first (£75).
Blood / Allergy / Sexual Health Tests
Read more about our testing by clicking the ‘Read More’ button.
| Service | fee | more info |
|---|---|---|
| Bloods | MoTs | From £68 | Read More |
| Executive ‘All Inclusive’ MoTs | From £900 | Read More |
| Allergy Tests | Coming Soon | Read More |
| Sexually Transmitted Infection Testing | From £82 | Read More |
Scans
Read more about our scans by clicking the ‘Read More’ button.
Preparation Instructions:
Abdominal Scan: Do not eat for 6 hours prior to your scan
Bladder or Pelvic Scan: Please attend with a full bladder
| Service | fee | more info |
|---|---|---|
| Paediatric Ultrasound | £250 (per area) | Read More |
| General Ultrasound | £140 (per area) | Read More |
| Men’s Ultrasound | £140 (male sonographer) | Read More |
| Women’s Ultrasound | £140 (female sonographer) | Read More |
| Musculoskeletal Ultrasound | £140 | Read More |
| Liver Health | Fibroscan | £250 | Read More |
| Heart Health (Echocardiogram) | £250 | Read More |
Clarification:
Areas when scanning are: Upper abdomen, pelvis, kidney & renal system, thyroid & neck, a joint/area of discomfort, leg (DVT, spine or skull (children only)
We can scan skulls, spines in children BUT NOT IN ADULTS. We do not undertake breast ultrasound.
GP Follow-Up Appointments*
If you have booked yourself a blood package or any scan which then requires interpretation, explanation or guidance – we have a range of discounted appointments available to facilitate this. If your clinician has requested a follow-up appointment – these are also discounted as follows (these prices are not for the follow-up of the Specialist Services listed in the previous section) .
| Service | fee |
|---|---|
| Telephone – 5 Minutes | £25 |
| Video – 15 Minutes | £40 |
| In Clinic – 15 Minutes | £60 |
| GP Requested Follow-Up: Telephone* | £49 |
| GP Requested Follow-Up: Video* | £49 |
| GP Requested Follow-Up: In-clinic* | £60 |
Heart & Lung Testing
Read more about our heart & lung testing by clicking the ‘Read More’ button.
| Service | fee | more info |
|---|---|---|
| 12-Lead ECG | £80 | Read More |
| Heart Health (Echocardiogram) | £250 | Read More |
| 24-Hour Blood Pressure | £80 | Read More |
| Spirometry (for COPD/Fibrosis/Asthma) | £110 | Read More |
| Spirometry with reversibility (as Spirometry & assess response to treatment) | £220 | Read More |
| FeNO Testing (asthma diagnosis & monitoring) | £60 *Gold Standard | Read More |
| Carbon Dioxide Transfer Factor Testing | £330 | Read More |
Hearing
Our ear-wax removal services are available in each of our clinics. Currently our hearing test & hearing aid service is only available from our Newry Clinic. We also provide home/carehome visits.
| Service | fee | more info |
|---|---|---|
| Ear Wax Removal | £50 (1 or both ears) £35 (no wax) | Read More |
| Hearing Test | £60 | Read More |
| Hearing Aids | Various | Read More |
Hearing Aids: – We Price Match Like for Like
12 Months Interest Free Payments available
Travel | Vaccine Clinic
We can give/provide any vaccine but are not a Yellow Fever Centre. Hepatitis A & B, Chickenpox, Shingles, HPV, Typhoid, Tetanus, Meningitis, Japanese Encephalitis, MMR, Pneumococcal * more. Contact us for prices & availability
Mental Health & Neurodiversity
Prices are set by and payable to Spectrum.Life unless otherwise stated.
| Service | fee | more info |
|---|---|---|
| GP Assessment & Referral (us) | See our GP Appointments Above | Virtual | In-Clinic | GP Mental Health options |
| Psychotherapy (Adult) * | £90 | Read More |
| Psychology (Adult)* | £135 | Read More |
| Psychotherapy (Child 6y.o+)* | £110 | Read More |
| Psychology (Child 6y.o+)* | £135 | Read More |
| Autism or ADHD (anyone 7y/o to adult)** | £1,850 | Read More |
| Autism and ADHD (anyone 7y/o to adult)** | £2,250 | Read More |
**Autism & ADHD assessments are inclusive of full assessment, report, diagnosis and therapeutic intervention for patient & carers/significant others.
GP Admin / Paperwork Requests
Price for paperwork requested after an appointment. For clarity, we do not charge for these items when provided during a full-price consultation (when they are included as part of the consultation cost). These prices apply also to paperwork generated as part of discounted follow-up appointments*.
| Service | fee |
|---|---|
| Sick Note / Renewal | £30 |
| Repeat Prescription | £35 |
| Referral Letter | £25 |
| Letter of Support | Evidence | £25 (<5 minutes) |
| Letter of Support | Evidence | £50 per 15 minutes (or part thereof) |
| Printing of Notes | £15 |
| Medicolegal Report | Varies £200 – £800 |
Sick-Note / Renewal: We do not provide sick-notes unless you have recently seen our clinicians (within 2 weeks) with documented illness during a Virtual or In-Clinic appointment. You may be asked to book a further Virtual or Clinic appointment for assessment on occasion based on medical requirements.
Repeat Prescription: We can provide repeat prescriptions to patients who have been seen by our GPs. If you require medication which has not been prescribed by our GPs before, you must book a GP or Video consultation. Repeat prescriptions are free to current members. Repeat prescriptions for non-members are £35 – but our GP must have previously advised this medication would be prescribed on a repeat basis. If medication has never been prescribed by our clinic, monitoring required for safety issues or at the discretion of our GP – you may be asked to make a GP or nurse appointment. Prescriptions will require 48 hours to process (Mon-Friday, repeat prescriptions will not be processed at the weekend).
Referral Letter: We do not provide referral letters unless you have recently seen our clinicians (within 2 weeks) regarding the same problem during a Virtual or In-Clinic appointment. You may be asked to book a further Virtual or Clinic appointment for assessment on occasion based on medical requirements.
Medicolegal Report: May require medicolegal consult also. If requires a report from patient notes – these are required in full.
Opening Hours
| Location | Days | Hours |
|---|---|---|
| Virtual Clinic Appointments | Monday – Friday | 9am – 9pm |
| Saturday & Sunday | 9am – 6pm | |
| Newry Clinic | Monday – Friday | 9am – 9pm |
| Saturday & Sunday | 9am – 6pm | |
| Ballymena Clinic | Monday – Friday | 9am – 6pm |
| Evenings & Weekends | Varies | |
| Omagh Clinic | Monday – Friday | 9am – 6pm |
| Evenings & Weekends | Varies |
Availability
| Service | Clinic | Availability |
|---|---|---|
| Virtual Clinic Appointments | Virtual | Daily |
| General GP Appointments | All Clinics | Daily |
| Specialist Clinics | All Clinics | Vary |
| GP Medicals | All Clinics | Daily |
| Procedures | All Clinics | Vary |
| Blood / Allergy / Sexual Health Tests | All Clinics | Daily |
| Ultrasound – Paediatric | Newry | Weekly |
| Ultrasound – All other | Newry | Daily |
| Omagh | Weekly | |
| Echocardiograms | Newry | Weekly |
| Omagh | Coming Soon | |
| Heart & Lung Testing | Newry | Weekly |
| Other Clinics | Coming Soon | |
| Hearing – Wax Removal | All Clinics | Daily |
| Hearing – Testing & Hearing Aids | Newry | Daily |
| Travel Clinic / Vaccines | All Clinics | Daily |
How Do I Make an Appointment?
Simply book your appointment online below or by contacting us directly by phone above. We will take your details and arrange a suitable appointment time and date. It is our aim to offer our patients an appointment on the day an enquiry is made. However, where no appointments are available, we will endeavour to offer you a suitable alternative. To ensure you have enough time with the clinician, we can also provide extended appointments times if requested. When a face to face appointment does not suit, is unnecessary or unavailable, consider booking yourself an online virtual appointment.
1: Book by phoning, booking online (below) or dropping into one of our clinics. Payment may be taken at the time of booking so please have your details ready.
2: You will receive an Email confirmation with your appointment details, a link if you have booked a virtual appointment and details of where your clinic is. Please note our Newry Clinic is at Savages Terrace and no longer Monaghan Street.
3: Any prescription, sick-note or referral generated during the consultation has no further charge and is included in the cost of your appointment. Any documents requested outwith the appointment or later will incur a small administrative fee.
What To Expect at a Duality Healthcare Appointment?
Our focus is on quality of care for our patients. We want to make the process of booking and seeing our clinicians as simple and pleasant an experience as possible. The first time you use our service you may be asked for photographic identification. Chaperones can be made available at any time. Remember we don’t have access to your NHS notes so any results you wish us to comment on not ordered by us will need to be provided.
All our clinicians will endeavour to explore your ideas, address your concerns and meet your expectations to the highest possible standards.
Telephone Booking
Online Booking
Non-Member
Instant Booking Portal
Members
Private Booking Portal
Access discounted GP follow-up after booking your scans, tests & investigations by registering for free online.
Raise a Query with our Team
Terms & Conditions
This website (the “Website”) is the website of Duality Healthcare Northern Ireland Limited and its subsidiaries (“Duality Healthcare”, “us” or “we”).
Please read these Terms and Conditions of use of the Website carefully as by using the Website you agree to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the Website after they have been posted.
Your Responsibility
You assume all responsibility for your use of, or access to, this Website, including your access to any Duality Healthcare or other literature obtained through the Site, and waive all claims or causes of action against Duality Healthcare or their respective the officers, directors, employees, agents and affiliates in connection therewith. If you do not agree to abide by these conditions of use you should not use the Website in any way.
Third-Party Resources
This Website may contain links to websites operated by other parties. The linked sites are not under the control of Duality Healthcare and we are not responsible for the content available on any other Internet sites linked to this Website. Such links do not imply our endorsement of material on any other site, and Duality Healthcare disclaim all liability with regard to your access to such linked websites. Duality Healthcare may provide links to other Internet sites as a convenience to users, and access to any other Internet sites linked to this Website is at your own risk. Duality Healthcaretakes every care and precaution to ensure that information published on the Website is accurate when posted and regularly updated, but Duality Healthcare does not guarantee or can be held liable for its accuracy or timeliness and Duality Healthcare may change the information at any time without notice. You must not rely on the information on the Website and you acknowledge that you must take appropriate steps to verify this information before acting on it.
Disclaimer
DUALITY HEALTHCARE PUBLISHES THE WEBSITE “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW) AND TO THE EXTENT PERMITTED BY LAW, DUALITY HEALTHCARESHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE WHETHER DIRECT OR INDIRECT (INCLUDING, WITHOUT LIMITATION DIRECT OR INDIRECT LOSS OF PROFITS), CONSEQUENTIAL, SPECIAL OR OTHERWISE INCIDENTAL THAT MAY RESULT FROM USE OF THE WEBSITE HOWSOEVER ARISING. WE FURTHER DISCLAIM ANY WARRANTY THAT THE INFORMATION ON THIS SITE WILL BE FREE OF INTERRUPTION, OR THAT THE SITE IS FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES.
Indemnity
You agree to indemnify, defend and hold harmless Duality Healthcare and its respective officers, directors, employees, agents and affiliates from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, arising out of or relating to any violation of these Terms and Conditions or any activity related to use of the Website (including but not limited to infringement of third parties’ worldwide intellectual property rights or negligent or wrongful conduct) by you or any other person accessing the Website on your behalf.
The information contained on the Website is not an invitation to invest in shares or other securities, or any other products or services or otherwise deal in these or enter into a contract with Duality Healthcare or any other company. The information provided should not be relied upon in connection with any investment decision. You should always seek appropriate professional advice in relation to such.
The past performance of Duality Healthcare or any other company referred to on the Website cannot be relied upon as a guide to its future performance. The price of shares and the income derived from them can go down as well as up and investors may not recoup the amount originally invested.
Any reference to any product or service which has been or may be provided by Duality Healthcare or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.
Limitation of Liability
Duality Healthcare cannot accept liability for consequential losses incurred by the customer. If a customer has a delayed result or result has not been provided by Duality Healthcare, we cannot accept any liability for any losses incurred by the customer. By accepting Duality Healthcare’s Terms and Conditions you have agreed that these losses cannot be the responsibilities of Duality Healthcare. Any losses incurred as a result of time and travel to and from an appointment where the product or service cannot be delivered and is outside the control of Duality Healthcare cannot be compensated. Duality Healthcare will endeavour to support rebooking of the appointment at a suitable and convenient time for the client.
Duality Healthcare expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, all liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of Duality Healthcare nor Duality Healthcare’s liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Consultants – Your attention is drawn to this section
While at Duality Healthcare, you may be under the care of a consultant, who may also involve other consultants in your care, if appropriate.
Consultants involved in your care are independent practitioners. Accordingly, Duality Healthcare disclaims all liability including direct, indirect and consequential loss and will not be liable for any act or omission of a consultant; the consultant is responsible and liable for the care he or she gives you.
Your consultant is an independent medical practitioner and not employed by us. Our bill will include your consultants’ fees while you are at Duality Healthcare. In this event, we are acting as the consultants’ agent only in collecting those fees: they remain an independent medical practitioner.
We are not responsible for the acts and omissions of consultants or other independent medical practitioners (or the company, partnership or other entity that employs or engages the consultants or other independent medical practitioners).
Copyright
Copyright in the design and architecture of the Website is owned by Duality Healthcare. Duality Healthcare owns the copyright and trademarks in the content published on the Website except where otherwise indicated by a third party’s proprietary notice. Images, trade-marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the Website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.
We are not responsible for the content of any other website from which you have accessed the Website or to which you may hyperlink from the website and cannot be held liable for any loss or damage you incur as a result thereof.
This Website Does Not Provide Medical or Professional Services Advice
The content on the Website is intended to be a general information resource in regard to the subject matter covered. Duality Healthcare does not directly or indirectly practice medicine, render medical advice, or dispense medical services via the Website, and nothing contained on the Website is intended to be instruction for medical diagnosis or treatment. Any information provided should not be considered complete, nor should it be relied on to suggest a course of treatment for a particular individual. Information received from the Website should not be relied upon for personal, medical, legal, technical, or financial decisions. It should not be used in place of a visit, call, consultation or the advice of your physician or other qualified healthcare provider. Should you have any healthcare related questions, please consult with your physician or other qualified healthcare provider promptly.
Forward-Looking Statements
The Website may contain express or implied forward-looking statements, which are based on current expectations of management. These statements relate to, among other things, our expectations regarding management’s plans, objectives, and strategies. These statements are neither promises nor guarantees but are subject to a variety of risks and uncertainties, many of which are beyond our control, and which could cause actual results to differ materially from those contemplated in these forward-looking statements. Duality Healthcare assumes no obligation to update any forward-looking statements contained in any press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.
Updates
Duality Healthcare may make improvements and/or changes to the Website at any time. Although we attempt to periodically update information on this Website, the information, materials and services provided on or through this Website may occasionally be inaccurate, incomplete or out of date. Duality Healthcare do not have a duty to update information contained on the Website, and we will not be liable for any failure to update such information. We make no representation as to the completeness, accuracy or currentness of any information on the Website, and we undertake no obligation to update or revise the information contained on the Website, whether as a result of new information, future events or circumstances or otherwise. It is your responsibility to verify any information contained on the Website before relying upon it.
Medical Records & Communication
We hold patient records in the strictest confidence. We share information only with other medical services providers involved directly in your care such as laboratory or imaging centres, or specialists to whom you have requested a referral. We use phone and email to communicate with these other service providers. We aim to communicate confidentially, using secure government email systems where possible; but we accept no responsibility for breaches of these communication records. We will not share your information with anyone else, unless you give us permission to do so (e.g., with your NHS GP). The only exception is where a patient is considered to be a danger to themselves or others, or when required to do so by a court order. In providing us with an email address or phone number we consider this implied permission to contact you by this means regarding your healthcare. For COVID-19 testing, by using our services you consent to results data being shared with Public Health Service.
Appointments & In-Appointment Services
In booking a consultation with a medical practitioner, you agree to pay for that practitioner’s time regardless of the outcome of the consultation. Any additional time, investigation or treatment is chargeable at an additional cost. Medical practitioners are responsible for their own clinical practice and for the advice, investigation and treatment they provide. Duality Healthcare is not liable for patients’ well-being outside of the clinic’s opening hours and does not provide an out-of-hours service. Our service is not suitable for those who are acutely unwell; we advise those with acute illnesses to call 999 (for emergencies), 111 (for non-emergencies). You should also consider contacting your regular GP or attend their local A&E.
Our practitioners can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a friend or relative without their permission, although we can give general health advice. The person must be in the UK at the time of the consultation or normally reside in the UK. Patients can access their health records in line with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
For remote consultations: There are limitations to remote consultations that can limit a practitioner’s ability to prescribe. You may be advised that you need to be examined in person.
Refusing Access
We reserve the right to refuse access to our service to certain individuals. Examples include patients who behave violently, threateningly or aggressively; patients who do not agree to pay for our services; requests for potentially addictive or controlled drugs; unethical requests; those whose request we do not consider to be in their best interest.
Duality Healthcare Clinic Staff – Zero Tolerance Policy
Our staff have the right to work in an environment free from violent, threatening or abusive behaviour. We take a zero-tolerance policy towards threatening or abusive behaviour towards our staff.
If there is a problem with the Services
If there is any problem with the Services we provide, please contact us and tell us as soon as reasonably possible, and we will investigate the problem under our complaints procedure and try to repair or fix the problem as soon as we can.
You have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Terms and Conditions will affect these legal rights.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside our reasonable control.
If an event outside our reasonable control takes place that affects the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you, and our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our reasonable control.
You may cancel the contract if an event outside our reasonable control takes place and you no longer wish us to provide the Services.
The Contract
These are the Terms and Conditions on which we supply Services to you and form the contract for services between you and us, no other person shall have any rights to enforce any of its terms. We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions.
Governing Law
These conditions of use are governed by the laws of Northern Ireland and you agree that the courts of Northern Ireland shall have exclusive jurisdiction in any dispute.
To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.
Legal Terms
By accepting these Terms and Conditions, you acknowledge you understand, have read and will abide by Duality Healthcares Patient Privacy Policy, Cookie Policy and Website Privacy Policy (which may all be updated from time to time), which are part of these Terms and Conditions by reference..
