Under the Data Protection Act 1998, you have a right to know who holds personal information about you. This person or organisation is called the data controller.

Please be aware that our staff are bound to confidentiality. Our staff are therefore not permitted to discuss any of our patient’s medical history, this includes their registration status, without their written consent to do so.

Once we have received their written consent and verified this with the patient, then we can provide you with this information, this includes complaining on behalf of a patient, but excludes patients who are unable to act on their own behalf and already have a designated person or carer responsible for their medical care.

We therefore respectfully ask parents and guardians not to request information regarding their relatives or to complain on their behalf unless we have their written consent to do so.

We will ask your permission to share information with your GP. This will be specific to the consultation or issue we are discussing and on a case by case basis. We will advise you if we feel sharing information with your GP is in your best interests.