At Duality Health we aim to provide an relaxed consultation with a an experienced clinician who has the time to adequately address your medical issues and concern.
As a patient you can facilitate this process by booking an appointment commensurate with the complexity of your medical issues. Please allow sufficient time for your consultation. Our appointment times indicate the maximum allowance for each booking to allow patients to be seen in a timely manner.
Clinical issues obviously requiring longer and more considered consultations will be asked to re-book an additional appointment rather than encroaching upon other patrons’ bookings, this is to allow smooth running of the service and to be respectful of others’ time and responsibilities.
Suitable for complex issues or a second opinion. It will facilitate the clinicians preparation if you include in your booking details of the history of your condition and any historical results of investigations.
Suitable for medical issues where an examination is not required e.g. sick note, referral, renewal of prescription, mental health issues, follow-up
Frequently asked questions
Where is the appointment?
Your appointment, if not video based, will be held at our Newry Clinic at 9 Monaghan Street, Newry, BT35 6BB
Do I have to wear a mask?
Yes. As a Private Clinic we reserve the right to ask that all visitors wear a mask whilst in the building. If you have an exemption or do not wish to wear a mask we can offer you a video consultation only. This is to protect other vulnerable service users as well as the clinicians and administrative staff providing you with service.
You may be asked by administrative or clinical staff to remove your mask for short periods for the purposes of testing or examination. This is appropriate and has been risk-assessed.
Can family members come into the consultation?
We allow one family member to attend with the patient if they require assistance or are vulnerable. This is to minimise risk to yourselves and the clinician by unnecessary numbers in closed spaces.
Can the clinician not just extend my appointment?
As a busy clinic with busy clients we try, emergencies allowing, to run to time. This includes giving you value for money and convenience but not at the detriment of other service users. If every patient had 5 minutes extra after one hour we would be running 20 minutes late, 40 minutes late at two hours, 1 hour late at three hours etc.
Can the GP take my bloods?
We now employ a phlebotomist to take blood and pathology samples. This frees-up the GP to attend to clinical matters and to run to time. There is a nominal fee for patients referred by the GP to the phlebotomist for blood tests.
Can you refer me to the NHS?
We can refer you to the NHS or Private Sector Providers, however, other than an admission to hospital or a 2-week-wait cancer referral, most other waiting times for NHS care run into 12 months plus (including Urgent Referrals).
For timely consultant opinions we would strongly suggest being referred to one of our Private Secondary Care partners.
Is there a charge for referrals or prescriptions?
Referral letters and printed prescriptions generated during the consultation are included with the cost of your consultation. Later requests for referrals or prescriptions will attract a fee.
Patients are responsible for the cost of medications at the pharmacy on producing a Private Prescription
I want antibiotics, will the clinician prescribe them?
If clinically appropriate, yes. Our clinicians follow the same evidence-based guidance as our NHS colleagues and will prescribe if necessary. A private appointment is for medical opinion and not a guarantee of a prescription – this would be poor medical practice and could do you more harm than good.
We aim to provide you with the best and most appropriate care.
Do you prescribe controlled drugs?
We do not currently prescribe or administer Schedule 1-3 drugs. If your appointment is to ask for specific medication, we suggest looking it up here before booking an appointment. We can prescribe non-Schedule medications and Schedule 4 & 5 medications.